At 3-2-Gone, we stand behind the quality of our work and the expertise of our technicians. Our goal is to deliver long-lasting pest relief and give you peace of mind.
 

Below, you will find detailed information regarding our standard service warranties, subscription coverage, and conditions for coverage.
 
1. General Insect Treatments Warranty
 
Coverage Overview
 

• Activation & Duration: Warranty coverage begins after your final follow-up visit, once full eradication of the targeted pest has been confirmed and no further immediate visits are required. Coverage remains active for 30 days following completion.
   

• What is Covered: This warranty protects your property against:

  • Natural re-infestations within the 30-day window.

  • Re-infestations resulting from an incomplete treatment cycle.

  • Chemical insufficiency or pest resistance to applied treatments.
     

Limitations & Exclusions
 

To maintain your warranty coverage, proper post-treatment care must be maintained. This warranty does not cover:

• Re-infestations caused by customer behavior, hygiene practices, or sanitation conditions in the home.

• Scenarios where technician recommendations were not followed (e.g., failure to install encasements/mattress covers, failure to remove infested furniture, or failure to complete preparation steps).
   

2. Wildlife Control & Exclusion Warranty
 

Coverage Overview
 

• Activation & Duration: Warranty coverage activates once all targeted animals have been humanely trapped, removed, and released in full compliance with Ministry guidelines, and all structural exclusion/repairs specified in your service agreement have been completed by 3-2-Gone Inc.. Coverage remains active for 30 days following completion.
   

• What is Covered: This warranty protects against wildlife re-entry directly through the specific repair sites, sealed gaps, or exclusion barriers installed by our team.
   

Limitations & Exclusions
 

• New Entry Points: Wildlife can be persistent. This warranty does not cover re-entry through new, unsealed holes, structural decay, or secondary entry points not included in the original repair scope.
   

3. Rodent Control Warranty
 

Coverage Overview
 

• Activation & Duration: Rodent warranty coverage activates once active infestation has ceased (indicated by zero bait consumption and no recent trap activations over a monitored period) and all recommended exclusion/repair work has been completed by 3-2-Gone Inc. Coverage remains active for 30 days post-service.
   

• What is Covered: Warranty protects against rodent re-entry through sealed areas, filled gaps, structural patches, or exclusion points installed by our technicians during your service.
   

Limitations & Exclusions
 

• Post-Service Entry Points: Coverage applies strictly to repaired/excluded locations. It does not cover new entry points created by building settling, renovations, or animal damage outside the original scope of repair.
   

4. Subscription Plan Warranties
 

For customers enrolled in our recurring maintenance programs, warranty protection remains active continuously for the full duration of your active subscription.
 

4a. The No Fly Zone (Mosquito & Outdoor Barrier)
 

• Coverage Guarantee: We guarantee the integrity of your perimeter barrier between scheduled service visits for as long as your subscription is active.
   

• What to Expect: While no treatment can eliminate 100% of outdoor flying insects, if mosquito activity returns to near untreated levels prior to your next scheduled service, we will return to reinforce the barrier with a targeted knockdown agent at no extra cost.
   

4b. The No Landing Zone (Exterior Harborage & Flying Insects)
 

• Coverage Guarantee: Protects your home's exterior structure against insects establishing long-term harborage on exterior walls, eaves, and overhangs for the lifetime of your subscription.
   

• What is Covered:

  • If targeted pests begin to cluster and remain on the structure, we will return to retreat the affected areas under warranty.

  • If insect nests/webs develop on the structure during your active plan, we will safely remove it under warranty.
     

4c. The Perimeter Lock (Comprehensive Rodent Defense)
 

• Coverage Guarantee: Protects against interior rodent nesting using strategic exterior baiting/trapping and initial exclusion measures throughout your active subscription.
   

• Breach Protection: If rodents manage to breach your home during active coverage:

  • We will set up additional indoor traps and bait stations at no extra charge.

  • We will perform necessary interior follow-up visits to ensure eradication.
     

• Limitations: Warranty covers indoor re-trapping and monitoring. It does not include the free installation of additional exterior structural exclusions or building repairs not documented in your initial inspection report.
   

5. How to Request Warranty Service
 

If you notice signs of returning pest activity within your active warranty window, please follow these steps:
 

1. Contact Us: Call
   (613) 857-9023
   or email
   info@32gone.ca
   with your invoice number and details regarding the issue.
    

2. Inspection: We will schedule a technician visit to inspect the site and confirm coverage conditions.
    

3. Resolution: If covered under warranty, remedial treatments or repair checks will be performed at no additional charge.

Note: All warranties are subject to client compliance with pre- and post-treatment protocols provided by 3-2-Gone Inc.